Terms Of Service
1. Acceptance of Terms
By accessing or using our website (https://pickupkindly.com) or booking any donation pickup services, you agree to comply with and be bound by these Terms of Service. If you do not agree, you should not use our website or services.
2. Services Provided
Pickup Kindly offers:
- Donation Pickup Services for furniture, appliances, clothing, and household goods
- Eco-Friendly Disposal through recycling and responsible donation methods
- Transparent Pricing as outlined in our Pricing Guide
⚠️ We do not accept hazardous waste, toxic chemicals, paints, or flammable materials.
3. User Responsibilities
By booking a donation pickup, you agree to:
- Provide accurate information about items for pickup
- Ensure safe and reasonable access to your property
- Notify us of any oversized, unusually heavy, or fragile items in advance
- Refrain from including prohibited or hazardous items
4. Pricing and Payments
- Our minimum service fee is $99.99 per pickup.
- Additional item-based and service fees may apply (stairs, disassembly, fuel surcharge).
- A $15 booking fee is required at the time of scheduling.
- Final payment is due upon service completion.
We accept cash, major credit cards, and approved electronic payment methods..
5. Cancellations and Rescheduling
- Cancellations must be made at least 24 hours in advance.
- Same-day cancellations may result in forfeiture of the booking fee.
- Rescheduling is permitted without penalty if done at least 24 hours before the scheduled pickup.
6. Service Limitations
Pickup Kindly reserves the right to refuse service if:
- Items are unsafe to remove
- Property access poses risks to our team
- Items include prohibited or hazardous materials
We are not responsible for damage to items intended for disposal or donation.
7. Liability Disclaimer
- Pickup Kindly is not liable for indirect, incidental, or consequential damages resulting from the use of our services.
- Customers are responsible for ensuring that items designated for donation or disposal are ready for pickup.
While we take every precaution to prevent property damage, we are not liable for damages caused by pre-existing structural conditions, unsafe access points, or fragile items.
8. Privacy Policy
Your use of our services is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information.
9. Changes to Terms
Pickup Kindly reserves the right to update or modify these Terms of Service at any time without prior notice. Updates will be posted on this page with a revised “Last Updated” date.
10. Independent Service and Third Party Organizations
Pickup Kindly is an independent pickup and transportation service. Pickup Kindly is not affiliated with, endorsed by, sponsored by, or acting on behalf of any third party charitable organizations referenced on this website. References to charitable organizations are provided for informational purposes and do not imply a partnership, agency relationship, sponsorship, or endorsement.
